Shipping policy

Shipping & Delivery Policy

At ALT CVLT, we aim to get your order packed, dispatched and into your hands as quickly as possible.

Order Processing

Most orders are processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Victorian public holidays will be processed on the next available business day.

During busy periods, promotions, major releases or sales, processing times may occasionally be longer.

Made-to-order and pre-order items may have longer processing or delivery timeframes. Where this applies, the estimated timeframe will be stated in the relevant product description. Please check the product description before ordering.

If your order contains both in-stock and made-to-order or pre-order products, dispatch timing may depend on the products included in your order.

Australian Shipping Rates

For orders delivered within Australia:

Standard Shipping: $11.00 AUD
Express Shipping: $16.00 AUD
Free Standard Shipping: Available on Australian orders over $89.99

The free shipping threshold is based on the order subtotal after discounts and before shipping charges.

Australian Delivery Times

Once dispatched, Australian standard delivery is generally expected within approximately 1–10 business days, depending on your location.

Express Shipping uses a faster postal service but does not change our order processing time.

Delivery timeframes are estimates rather than guarantees and may be affected by carrier delays, peak periods, public holidays, severe weather or other circumstances.

International Shipping

ALT CVLT ships to selected international destinations.

International shipping is initially charged at $40.00 AUD at checkout.

If the actual postage cost is lower than $40.00, we will refund the difference, less a $2.50 handling fee.

If the actual cost of shipping is higher than the amount charged, we will contact you before proceeding with your order. We will not charge an additional shipping amount without contacting you first.

International delivery is generally estimated at approximately 10–20 business days after dispatch, although delivery times can vary significantly depending on the destination, customs processing and the local postal service.

International Shipping Restrictions

Certain products may be restricted from international shipping due to postal, customs, regulatory or destination-country requirements.

This may include products such as contact lenses, specimens or other restricted items.

Certain countries or regions may also be temporarily unavailable for international delivery.

If we cannot legally or practically ship an item you have ordered to your destination, we will contact you and refund the affected item.

The destinations available at checkout represent our current shipping availability wherever possible.

Customs, Duties & Import Taxes

International customers may be required to pay customs duties, import taxes or other charges imposed by their destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.

ALT CVLT does not control customs charges or processing times imposed by overseas authorities.

Tracking Your Order

Where tracking is available, tracking information will be sent to the email address associated with your order after dispatch.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact backstage@alt-cvlt.com.au as soon as possible.

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment process.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be sent again.

Undeliverable or Returned Parcels

If a parcel is returned to ALT CVLT because it was unclaimed, refused or addressed incorrectly based on the information supplied at checkout, we will contact you to discuss redelivery.

Additional postage charges may apply where the return was caused by an incorrect address, refusal or failure to collect the parcel.

Delayed or Missing Orders

If your tracking information shows an unusual delay, or your parcel has not arrived within a reasonable timeframe, please contact backstage@alt-cvlt.com.au.

We will assist with investigating the delivery with Australia Post or the relevant carrier.

For Australian consumer transactions, the seller remains responsible for resolving delivery issues with its chosen postal or courier service.