Frequently Asked Questions

Seek and ye shall find… answers to the usual curiosities.

Create an Alt Cvlt account, make your first purchase and you're automatically enrolled.

You earn points from purchases, reviews, photo reviews, and verified social follows.

Spend Money: 1 point per $1 spent (Excluding GST)

Leave a Review: +13 points

Leave a Review with Photo: +20 points

Follow Us on Instagram: +5 points

Follow Us on TikTok: +5 points

Follow Us on Facebook: +5 points

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Social follows must be shown to staff:

In-store: Show one of our team members that you're following us and we'll add your points.

Online: Follow us using the link below and claim your points through your loyalty account.

No your points never die.

No. Loyalty rewards cannot be stacked together in a single order.

Usually no. Rewards cannot be combined with sale pricing or promotional discounts unless specifically stated.

No. Member discounts are separate offers and don't reduce your points balance.

Follow us on Instagram, TikTok, or Facebook and show to staff:

In-store:

Show one of our team members that you're following us and we'll add your points.

Online:

Follow us using the link below and claim your points through your loyalty account.

Your $6.66 birthday reward is automatically issued and can be redeemed online or in-store.

Leave a verified product review and upload a photo to earn bonus points.

No. Points belong to the account that earned them and can't be transferred.

We pack every order with love and dark energy, but if something's not right, we've got you.

Eligible items are covered by a 14-day exchange or store credit policy from the date you receive your order. Just email us at backstage@alt-cvlt.com and we'll sort it out.

A few ground rules: items must be returned in as-new condition: unworn, unwashed, unopened, with all original packaging and tags attached. Return postage back to our lair is on you:
ALT CVLT, 7E Station St, Frankston VIC 3199, Australia

All returns are processed within 5 business days of us receiving your goods. We reserve the right to refuse anything that isn't in resaleable condition or falls outside the return window.

Exchange or replacement: A flat $9.00 postage fee applies for sending out your new item (or the original shipping cost, whichever is higher).

Store credit: We'll credit your account the full amount paid, minus the original postage or $9.00, whichever is higher.

Refund: Money back to your original payment method, minus a 5% restocking fee and the original postage paid (or $9.00, whichever is higher).

For health and hygiene reasons, some things can't come back to us once they've left, you get it.

These include:
1. earrings & piercings
2. makeup & hair dye
3. socks
4. hosiery & intimates
5. underwear & swimwear
6. contact lenses & saline solution, and
7. specimens (dry or wet)

Heads up: contact lenses and specimens can't be shipped outside Australia.

Simple: orders up to $89.99 ship for $11 standard via Australia Post. Need it faster? $16 express gets it moving.

For international orders, we use a flat rate of $40. If your actual shipping costs come in under that, we'll refund you the difference minus a $2.50 handling fee. If it somehow costs more (rare, but it happens), we'll reach out before proceeding.

Note: some items, including contact lenses and specimens, have international shipping restrictions depending on your destination. If we can't ship something to you, we'll let you know and refund you in full for that item.

Orders over $89.99 (excluding postage) ship FREE via standard Australia Post, within Australia only. Yes, really.

Shop online, pick up from the store, always free. Orders are usually ready from the next business day, but we're flexible if you need more time.

Choose "Store Pickup" at checkout and we'll send you a message when your haul is ready. Bring your phone number or ID when you collect, head to the rear counter and ring the bell if no one's there.

Some items may not be available for pickup, if you're not sure, just call or email us first.

Over 95% of our items are shipped direct from ALT CVLT should your purchase need to be shipped from different location/s you will not be charged extra. Please note that the Electric Witch range we order in for you and may take up to 3 weeks to arrive to you.

Yes, we ship internationally! Flat rate of $40 applies, if your actual costs are lower, we'll refund the difference (minus a $2.50 handling fee).

Some items can't travel internationally, including contact lenses and specimens. If you've ordered something we can't send to you, we'll refund you in full, no dramas.

Temporary pause: We've currently suspended shipments to the US and Puerto Rico due to uncertainty around tariffs. We're waiting on Australia Post to resume services, we'll update this as soon as things change. Thanks for your patience.

We aim to get your order out the next business day, but please allow 1–3 business days for packing and handling. We'll give you a heads up if there's any delay.

Once it's on its way, it's in Australia Post's hands:

Domestic standard is generally 1–10 business days, international standard is 10–20 business days.

You'll get a tracking number once it ships. Delays can happen, we appreciate your patience when they do.

Import duties and taxes may apply depending on your country, that's on the buyer, not us. If you're unsure, check your local customs rules before ordering.

Every order goes out with care, and we'll always remove pricing if it's a gift, for yourself or someone else (no judgment, we love a self-gift). Just leave us a note at checkout or drop us a message and we'll make it special.